Reliable Controls – Canada

About the Customer

Reliable Controls is a Canadian firm that designs intelligent building controllers. They offer six products to clients worldwide Hong Kong. Each year, following a product update, they deliver 20 to 24 online training sessions for more than 300 attendees. Every session required them to supply computers with the software preloaded. As their business expanded, the escalating training expenses led them to seek a solution that could reduce costs while delivering a better client experience.

How They Found DaDesktop

The manager, Nate, discovered DaDesktop through a Google search. He recognised it was a cloud desktop purpose-built for training. He contacted the DaDesktop team, tested the remote training himself, and chose to make it their primary training platform.

What They Love About It

Effortless for everyone

Both trainers and clients truly enjoy working with DaDesktop for remote training. No software to download, no technical expertise needed. The trainer simply sets up a virtual classroom and shares a link with the participants. Whether someone is joining from the US, Brazil, or Africa, they just click the link and they are inside the virtual desktop, ready to learn.

Outstanding training tools

Participants can view both the trainer's screen and their own side by side, making it straightforward to compare and follow along. The trainer can monitor all participant screens simultaneously, enabling effortless supervision and guidance. The trainer can take control of a participant's desktop remotely to assist them at any moment. One user from Europe remarked that it feels as though "the trainer is right next to us."

Seamless global performance

The platform scales effortlessly and performs reliably worldwide. You can launch a training session in any country without delay, or run sessions with people from several countries at the same time. You can add or remove attendees whenever you like, making training more adaptable.

Today, DaDesktop is one of Reliable Controls' most valued partners.