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Privacy Policy

DaDesktop is committed to safeguarding the privacy of our service users. This policy outlines how we gather and utilize personal data, as well as the safeguards we implement to protect your individual information.

We restrict the collection and usage of personal data to what is strictly required for delivering our services or for legitimate objectives specified in this privacy policy. Please note that data collection and storage practices vary significantly based on the selected hosting environment.

NobleProg hosted public server

This service resides in a NobleProg data centre within the EU, ensuring GDPR compliance. It operates as a shared server for NobleProg clients, meaning NobleProg retains access capabilities.

Should you opt for a server located outside the EU, local regulations may apply. Data for UK-based clients is retained within the UK.

NobleProg hosted private server

Hosted within a NobleProg data centre in the EU, this is a dedicated server assigned exclusively to a single organization. No other entity utilizes this hardware.

If you select a server outside the EU, applicable local laws may govern the processing.

On premise server

The server is situated on the organization’s own premises. The software is installed locally, keeping all data under the organization’s full control. 

Data categories

The following are the categories of data we process:

User account / personal data

Shared server

Private server

On-premise server
  • Accessing DaDesktop requires account registration.
  • Registering an account involves providing personal details such as name, email address, username, and password.
  • This data is collected to enable service access and maintain system security.
  • Your data may be used to send communications related to your account.
  • Account data is retained for the duration of account activity.
  • Accounts can be cancelled at any time, resulting in the deletion of associated data.

 
  • Clients may choose to manage users internally or delegate user management to NobleProg.
  • Servers can be encrypted to restrict NobleProg access entirely.
  • No data is collected or stored by NobleProg.
  • NobleProg has no access to the data.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Activity within the Training Room may be monitored by course instructors, training management, and technical support.
  • This monitoring facilitates resource allocation, issue resolution, course progress tracking, and adherence to Terms of Service.
  • Terms of use restrict users from engaging in personal activities, including social media, financial transactions, or private web searches.
  • Data is deleted once the course is marked as complete.

 
  • All collected and stored data is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop offers an integrated audio/video feature.
  • This functionality is delivered via NobleProg infrastructure, rather than third-party software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. Audio is not recorded. These recordings are deleted 14 days post-course and are accessible only to NobleProg administrators with SuperAdmin privileges. 
  • All collected and stored data is under client management.
  • Course Desktops and recordings may be captured for troubleshooting (refer to Shared Server). The client is responsible for this data, which is automatically removed after 14 days due to the auto-delete mechanism.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients may choose to record the course desktop.
  • If recording is enabled, NobleProg stores the file, which may be monitored. The account holder determines when deletion occurs.
  • Cancellation of the account triggers the deletion of all associated recordings.

 
  • Clients may choose to record the course desktop.
  • All collected or stored data is managed by the client.
  • NobleProg has no access.

Technical Support

When requesting technical support, you will need to provide personal information such as name, employer, email, phone number, time zone, and the nature of the support needed. This data aids in problem resolution and helps us understand common user issues. All technical support is handled internally by NobleProg.

Contact Us

You may exercise your rights regarding personal data by sending written notice via our contact page.

Changes to this policy

We may revise this policy periodically by posting a new version on our website. We recommend reviewing this page regularly to stay informed about any updates and to note significant changes clearly.

For further details, please consult the Terms of use Dadesktop Public Cloud.