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Privacy Policy

DaDesktop is committed to protecting your privacy when you use our services. This policy sets out how we gather and handle your personal information, along with the steps we take to keep your details safe.

We only gather and use personal data where it is genuinely needed to deliver our services to you, or for valid purposes outlined in this privacy policy. Bear in mind that the way data is collected and stored varies significantly depending on which hosting option you go for.

NobleProg hosted public server

This service is hosted inside a NobleProg data centre within the EU, making it GDPR compliant. It is a shared server used by various NobleProg clients and can be accessed by NobleProg.

If you opt for a server based outside the EU, the local laws of that region will apply. For customers in the UK, data stays within the UK.

NobleProg hosted private server

This is also hosted in a NobleProg data centre within the EU, but it is a dedicated server solely for your organisation. No other company will use the same hardware.

If you choose a server location outside the EU, local laws may apply.

On premise server

The server will be installed directly on your organisation's own premises. The software runs on this server, and all data remains entirely under your organisation's control.

Data categories

Here are the types of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • To access DaDesktop you need to create an account.
  • During registration you will share some personal details with us, such as your name, email address, username, and password.
  • We gather this information because it is necessary to give you access to our services and to keep our platform secure.
  • Your data might be used to get in touch with you regarding your account.
  • We keep your account data for as long as your account is active.
  • You are free to cancel your account anytime, and if you do, we will delete your account information.
  • The client can decide whether to manage users themselves or ask NobleProg to handle it.
  • The server can be encrypted to block NobleProg from having any access.
  • No data is gathered or stored.
  • NobleProg has no access at all.

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Everything that happens inside the Training Room can be observed by the course instructor, training management, and our technical support team.
  • We provide this monitoring so we can assign suitable data resources, help you troubleshoot issues, let the instructor and management follow course progress, and ensure everyone complies with our Terms of Service.
  • The terms of use do not allow any personal activities, such as checking social media, making financial transactions, or doing personal web searches.
  • The data is removed once the course has been marked as 'finished'.
  • All data gathered and stored is managed by the client.
  • NobleProg has no access.

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop can include a built-in audio/video function.
  • This feature runs through the NobleProg infrastructure (not external software).
  • Course Desktops (Fresh-start, Trainer and Participants) might be recorded for troubleshooting. No audio data is captured. Such recordings are deleted 14 days after the course wraps up. Only NobleProg administrators holding SuperAdmin privileges can view these recordings.
  • All data gathered and stored is managed by the client.
  • Course Desktops and Recordings may (if needed) be captured for troubleshooting and other uses (see Shared Server). These recordings fall under the client's responsibility, and because of the automatic deletion process, they are removed after 14 days.
  • No data is gathered or stored.
  • NobleProg has no access.

Record Feature

Shared server

Private server

On-premise server
  • Clients can choose to record the course desktop.
  • When the recording option is used, NobleProg stores the recording and it may be monitored. The account holder gets to decide when it is deleted.
  • If the account is cancelled, all related recordings are deleted.
  • Clients can choose to record the course desktop.
  • All data gathered or stored is managed by the client.
  • NobleProg has no access.

Technical Support

When you reach out for technical support, you will need to share some personal details that could include your name, your employer, email address, phone number, time zone, and the reason you need assistance. We use this support data to resolve your issue and to gain insight into the types of challenges our users face. All technical support is handled directly by NobleProg.

Contact Us

You can exercise any of your rights relating to your personal data by sending a written notice through our contact us page.

Changes to this policy

We may revise this policy occasionally by posting an updated version on our website. You should check this page from time to time to make sure you are comfortable with any adjustments and to clearly identify any significant changes.

Please also have a look at the Terms of use Dadesktop Public Cloud