Enhancing Your Connection Performance

At times, DaDesktop might alert you about high 'latency' (delay), which indicates your connection is too sluggish for smooth performance. 
 

If you encounter this, take a look at the steps below to help enhance your connection.

Steps to take

• Whenever possible, connect via Ethernet. If you're on Wi-Fi, run an internet speed test first—sites like speedtest.net can quickly check your current speed.
• Try to stay near the wireless access point if you can. Favor the 5 GHz Wi-Fi band over 2.4 GHz, since 2.4 GHz is typically slower and more prone to interference.
• Be sure to turn off any VPNs or proxy services before you join the course.
• If feasible, temporarily disable any security software that might interfere with your network, as these can sometimes add latency and slow things down.
• Learners in Hong Kong may find it helpful to reach out to their company's IT support team, particularly if content filters or network restrictions are causing trouble. Adding these domains to your whitelist can make a difference:-
   1.             https://\*.npg.io       (this covers all hosts on .npg.io)
   2.             https://dd4t.dadesktop.com
• Try not to perform large downloads or uploads while the course is running. It's a good idea to pause any system updates on Windows, Mac, or Linux until the session ends.
• Your internet connection should exceed 10 Mbps for downloads and 1 Mbps for uploads to ensure a smooth experience.
   

Reach out to the team for help through the DD Support chat (look for the blue icon).

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